# Forgot account?

* <mark style="background-color:yellow;">I cannot log in to the game marketplace.</mark>
* <mark style="background-color:yellow;">I logged in to the game, but the NFTs in my wallet are not reflected, even though I linked them.</mark>

If you are having above problem, please try the procedure on this page.

### ① Created an account before but forgot my password and cannot log in

→ Please try resetting your password from the login page of the Game Marketplace.\
(Password reset page: [https://game-market.polkafantasy.com/ja/forgot-password](https://game-market.polkafantasy.com/forgot-password) ) 　

![](https://3566420568-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0vvofuKlE7SADDXSCDV%2Fuploads%2F6uSggrskpbd30AozXUsT%2Fimage.png?alt=media\&token=c1bd7734-54cb-4e4a-ac15-b0c3c96b6ba4)　![](https://3566420568-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0vvofuKlE7SADDXSCDV%2Fuploads%2FTBneHseoKBsY2Ve0u8Q3%2Fimage.png?alt=media\&token=2b7f9cce-5f14-4521-8108-9a5e0569e211)

### ② Created an account before but forgot my registered e-mail address and cannot log in

Please search your e-mail inboxes if there is an activation e-mail that was sent to you when you created your account.

<figure><img src="https://3566420568-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0vvofuKlE7SADDXSCDV%2Fuploads%2FmHcVjf11lfKUYsNkviTi%2Fimage.png?alt=media&#x26;token=da025c82-6cbf-407f-b8fc-3361b5c18bfd" alt="" width="423"><figcaption></figcaption></figure>

If you cannot find it, please try the following steps:

* If wallet is linked to the account

→ Contact us through the official Discord contact ticket. We will investigate the account to which the wallet was linked.

* If is not linked to the account

→ Please disregard it and create a new account.

### ③ The email address you used to log in to the game is different from the email address to which your wallet is linked.

If you do not see all your NFTs when you log in to the game, this may be the case.

→ Please try steps ① or ②.

If only some of your NFTs are not displayed in the game, this may be a problem with the game, so please contact us through the official Discord inquiry ticket.